Kaseya BMS Integration

CREATE API USER

Kaseya BMS integration allows you to create tickets in BMS from Narmada QBR controls as well get visbility into all tickets in BMS

To get started you need to create an administrator level account in BMS

Follow these steps to create the API user.

CREATE NARMADA CONNECTION

Then navigate to Narmada -> Integrations ->Kaseya BMS and add a new integration connection where you need to enter the server name, user and password as well as the BMS account name.

Test the API connection and Map clients between BMS and Narmada

CREATE TICKETS

You can now create tickets in BMS from QBR controls

VIEW TICKETS

Under Tickets ->Kaseya BMS you can also see all tickets created in BMS from Narmada as well as all tickets directly created in BMS